At Royal Empire Express, we are committed to delivering your orders safely, quickly, and with full transparency across the United Arab Emirates (UAE). Our shipping policy explains how your order will be processed and delivered, what shipping options are available, and what you can expect at every step.

1. Delivery Areas

We provide nationwide delivery across all Emirates of the UAE. This includes major cities such as Dubai, Abu Dhabi, Sharjah, Ajman, Umm Al-Quwain, Ras Al Khaimah, and Fujairah.

2. Shipping Time

• Once your order is placed and confirmed, we process it quickly and prepare it for shipment.

• Estimated delivery time: 1–5 working days (depending on product availability, your location, and courier service schedules).

• Delivery times may be slightly longer during holidays or peak shopping periods.

3. Shipping Fees

• Free delivery across the UAE is included on all orders unless stated otherwise on the product page or during checkout.

• In rare cases where special shipping charges apply, these will be clearly displayed before you complete your purchase.

4. Order Confirmation & Tracking

• After placing your order, you will receive an order confirmation email or SMS with details and approximate delivery date.

• You may also receive tracking information once your order is dispatched so you can follow its progress until delivery.

5. Delivery Requirements

• A valid delivery address and contact number must be provided at checkout.

• Please ensure accuracy in your shipping details, as delivery delays due to incorrect information are the customer’s responsibility.

6. Delivery Issues & Delays

• If a delivery attempt fails (e.g., due to an incorrect address or recipient unavailability), the courier partner may contact you to reschedule.

• Delays beyond our control — such as courier disruptions, holidays, or high demand — may affect delivery time but will be communicated promptly.

7. Free Zone & Special Locations

• Deliveries to UAE free zone areas (such as Jebel Ali Free Zone, Dubai Airport Free Zone, etc.) may follow additional customs or regulatory procedures. These may require extra documentation and could have separate delivery terms. In such cases, our team will contact you with details.

8. Contact Us

If you have any questions about shipping, delivery times, or order tracking, our customer support team is here to help. You can reach us via email or phone, or by using the contact details on our website.