Welcome to Royal Empire Express (REEX) — your trusted online destination for premium quality products, smooth delivery, and flexible payment options across the UAE.

By using our website or making a purchase, you agree to the following terms and conditions designed to ensure a transparent and reliable shopping experience.

1. General Overview

Royal Empire Express is an online store operating in the United Arab Emirates. Our goal is to provide customers with high-quality products, secure transactions, and exceptional customer support.

2. Product Details & Availability

We strive to ensure that all product information, prices, and images displayed on our website are accurate. However, slight variations in color, packaging, or specifications may occur. Product availability may change without prior notice.

3. Orders & Payments

Once your order is placed, you will receive a confirmation via email or SMS. We offer multiple secure payment methods, including Tabby and Tamara for installment plans, along with standard card and cash-on-delivery options.
If any issue arises (e.g., out-of-stock items or payment failure), the order may be adjusted or canceled with full refund where applicable.

4. Installment Options (Tabby & Tamara)

You can shop now and pay later through Tabby or Tamara. Approval and installment terms are managed directly by these providers according to their own policies. Royal Empire Express is not responsible for approval decisions or payment delays from third-party services.

5. Shipping & Delivery

We provide nationwide delivery across all Emirates.

• Estimated delivery time: 1–5 working days (depending on product and location).

• Shipping is free for orders across the UAE unless stated otherwise.
  Delays may occur during holidays or due to courier service constraints.

6. Returns & Refunds

We aim for complete customer satisfaction. If you are not fully satisfied with your purchase, you may request a return within 7 days of receiving the product, provided it is unused and in original packaging.
Certain items (like personal care, hygiene, or electronic products with activated warranties) may not be eligible for return.
Refunds are processed after inspection, and may take 5–10 working days to reflect in your account.

7. Intellectual Property

All text, images, logos, and other content displayed on this website are owned by Royal Empire Express. Unauthorized reproduction, copying, or modification is prohibited.

8. Governing Law

These terms are governed by the laws of the United Arab Emirates. Any disputes shall be resolved under UAE jurisdiction.

For any inquiries, contact us at store@royalempirellc.com or via our official helpline.